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Share your feedback with Ngā Hau Birthing Centre. We value your input in helping us improve the health and social services we provide to whaanau in South and Central Auckland. Your voice matters! Feedback We would love to hear from you! Feedback First name(Required) Last name(Required) Phone(Required) Email(Required) Please inform us of your feedback Submit Feedback First name(Required) Last name(Required) Phone(Required) Email(Required) Please inform us of your feedback Submit Feedback If you have any feedback or concerns during your stay, please email us at healthandsafety@ngahaumangere.co.nz . If you have expressed a concern and are not satisfied with the outcome, you may prefer to contact the: NZ College of Midwives Resolution Committee https://www.midwife.org.nz/ Phone: 03 377 2732 The Midwifery Council of New Zealand https://midwiferycouncil.health.nz/Public/Public/02.-Concerns-about-a-midwife/Concerns-about-a-midwife.aspx Health and Disability Commissioner If you believe your rights under the Code of Health and Disability Services have been breached, you can contact the Health and Disability Commissioner (Ph: 0800 11 22 33) to lay a complaint. The Nationwide Advocacy Service (Ph: 0800 555 050) provides independent Health and Disability Advocates should you wish to have support in making a complaint. https://www.hdc.org.nz/making-a-complaint/make-a-complaint/ Feedback Form First name* Last name* Phone* Email* Message* Submit

Nga Hau Maangere Birthing Centre in Auckland offers a peaceful, natural space for new mums to rest, recover, and bond with their babies. Our caring midwives provide personalised, non-clinical support in a calm, nurturing environment. To book a stay, register with a Lead Maternity Carer. Guided tours are available on Wednesdays and Saturdays. Visit us to explore our services or check out reviews on Facebook and Google for feedback from other mums. FAQs About Birthing at Ngā Hau Māngere Preparing for Birth Step by Step Process Choosing Your Midwife (LMC) Antenatal Classes & Education Sessions Resource Hub FAQs FAQs At Nga Hau Māngere Birthing Centre our vision is to work in partnership with māmā/whānau to affect an informed, active and natural birthing experience. What is an LMC (Lead Maternity Carer)? An LMC (Lead Maternity Carer) is a registered midwife, general practitioner, or obstetrician who provides and organises maternity care for you and your baby throughout pregnancy, birth, and for the first 4-6 weeks after birth. What is primary birthing? Primary birthing refers to a low-risk, uncomplicated pregnancy where birth takes place in a primary setting — such as at home or in a dedicated primary birthing unit like Ngā Hau Māngere Birthing Centre. Do I need to pay to give birth or stay at the Birthing Centre? Birthing Centre is publicly funded, which means it is free for all women who are eligible for maternity care in New Zealand to give birth and have postnatal care. Women giving birth at a Birthing Centre are offered two nights of postnatal care. For Women not eligible for Public Funding: Expectant mothers not eligible for public funding can give birth at Birthing Centre for a fee. Please contact your facility for current pricing. What can I expect during my stay? Our professional team will ensure your first few days as a new māmā are as stress-free as possible. This will allow you to get on with the joyful experience of bonding with your baby. During your stay with us, we request you do not leave the facility and venture out shopping or visiting. This is for your safety and the well-being of yours and others newborns. What pain relief options are available? Your LMC will discuss options with you to help you manage the contraction pain during your labour and birth. Ngā Hau Māngere Birthing Centre provides a variety of options for pain relief including sling hooks, rebozzos, swiss balls and a birthing ‘cub’ to help you manage the discomfort in labour. Large baths are in every room for relaxing in. Entonox (gas) is also available. We encourage you to bring in your own heat packs. What are the rooms like? Your room is a peaceful safe haven for you and your baby to bond while getting to know each other without the stresses of the outside world. Our experienced staff will ensure you recover surrounded by all the support and care you and your baby require, so you can focus on enjoying these precious first days with your baby. What facilities are available in my room? Each room is private with an ensuite, queen size bed and a flat screen TV. Educational videos, including Breastfeeding, CPR and Safe Sleep are available on your TV. The bath in each room can be comfortably used as a birthing pool. Doors separating the bedroom and ensuite can be opened to create a large, open-plan space. A wardrobe ensures your belongings can be stored away. A bin is provided in the bathroom area for all your rubbish and is emptied twice a day. Is there Wi-Fi? Yes, free Wi-Fi is available in each room. Just ask our staff for the current password. Can I control the temperature in my room? Yes - each room is independently air conditioned with a heat pump allowing you to set the temperature of your room to meet your needs. If you require any assistance, please do not hesitate to ask a staff member. Can my support person stay with me? Yes - supportive partners (or alternative support persons) who actively take part in caring for mum and bonding with baby can stay at the mother’s request. We ask that they agree to follow some simple guidelines around their stay and you both sign a ‘Stay Agreement’. Are meals provided during my stay? Yes - māmā at our birthing centre will be treated to nutritious meals that meet the nutritional needs of new mums. If you have a specific dietary requirement we will do our best to meet your needs. Breakfast is also provided for your support person. What supplies are provided? Disposable nappies and sanitary pads are provided as part of your stay. Is the centre smokefree? Nga Hau Māngere Birthing Centre promotes a safe smokefree environment for your baby, so we ask that no one smokes in the area immediately outside the Birthing Centre. If you or your partner do smoke, we ask that you go off the Birthing Centre grounds to do this. If you or your partner would like support to stop smoking, please ask the staff or your LMC Midwife for advice and a referral to an agency. What items can I request during my stay? We’re happy to provide extra pillows, blankets, or a footstool for breastfeeding - just ask one of our staff. How do you manage noise in the centre? Nga Hāu Māngere Birthing Centre is a sanctuary for new mothers and their babies, so we ask that noise be kept to a minimum. When is discharge time? Following handover from your LMC, you are welcome to stay up to 48 hours. There are two discharge times and this depends on the time your care was handed over to Nga Hau Māngere Birthing Centre staff, from your LMC. If handover was between midnight & midday-discharge time is by 10am If handover was between midday & midnight-discharge time is by 4pm How can I share my feedback? We aim to give excellent service. In order to achieve this, we need to know if you have any compliments or suggestions. We would appreciate you completing the Online Survey that staff will provide a link to at the end of your stay. Your feedback is an important way for us to monitor and improve our services. Do I need to bring a car seat for my baby? Yes - New Zealand law requires that all babies must be secured in an approved capsule/car seat whilst being transported. On leaving Nga Hau Māngere Birthing Centre our staff will wish to see your baby restrained appropriately in a suitable carrier. It is your responsibility to check that your chosen restraint is within date, suitable for a new born baby and fits the vehicle you are using. You should be familiar with its use. Plunket, Baby on the Move, Baby City and Baby Factory have qualified technicians who can check that your car seat is correctly fitted and working safely. Check on the NZTA website to find your local technician. How can I keep my personal items safe during my stay? Please be aware that any valuables that you may wish to bring into the centre are your responsibility. We do not have a safe for locking valuables away. What happens if I need to step away from my room? We ask that you do not leave your baby unattended in your room. If you must leave the room for a period of time we ask that your partner or another family member be available to be with your baby. Can I bath my other children at the birthing centre? No sorry. The centre services are only for mums and newborn babies. Are there babysitting options for other siblings? No sorry, we are not able to offer these services to families. We are happy for other siblings to visit but are unable to accommodate children staying overnight Does Ngā Hau Māngere Birthing Centre provide meals for the whole family? Meals are only provided for māmā. Dads are welcome to have breakfast after their first night stay. Yoghurt and fruit is available for māmā only outside of meal times. What is suitable attire for my partner when staying overnight? Please ask fathers to ensure that they wear appropriate attire at all times in the bedrooms and around the centre. Can we bring and drink alcohol during mum’s stay? No, sorry we are an alcohol-free zone. Do you supply Dressing Gowns, Slippers, Hair Dryers and Toiletries during my stay? No, sorry we do not. You are required to bring these with you. Private Payment and Insurance Claim Payment Information Privately funded stays will be invoiced with 7 day payment terms and can be paid by internet banking or credit card. Visiting hours To help new mums get the rest they need, visiting hours are from 2pm to 8pm.

Read birth stories and experiences from families who welcomed their pēpi at Ngā Hau Māngere Birthing Centre in South Auckland. These stories share the journey of māmā, pēpi and whānau during birth and the early days of parenthood. Beyond Birth (Ongoing Support) Beyond Birth Wrap-around Services Pāpā Services Stories & Experiences Stories & Experiences Every family’s journey is different. These stories share the real experiences of parents and whānau who have given birth with us and continued their care through our wider support services. We’re grateful to the families who have shared their experiences so others can see what ongoing, wrap-around support looks like in practice. "We had the absolute privilege of welcoming our first pēpi into te ao marama at Nga Hau Māngere Birthing Centre. I couldn't have dreamed of a more amazing birth and start to being parents. My midwives (Southside Midwives) made me feel empowered and 100% supported the entire way throughout my pregnancy and birth. I felt so comfortable and safe at the birthing centre and had a beautiful water birth inside one of their top-notch and beautiful rooms. My partner and I stayed for two nights and were supported by the team of carers, midwives, and staff every step of the way. Nga Hau Māngere Birthing unit provided a safe and supportive environment for my partner and I to learn how to care for our pēpi - everything from supporting me with breast-feeding to providing us yummy kai, and even putting up with our many whānau members coming into visit at all hours of the day. Thank you so much for the important mahi you provide to give our babies and māmā the absolute best start possible." Visiting hours To help new mums get the rest they need, visiting hours are from 2pm to 8pm.

Learn about the birthing process at Ngā Hau Māngere Birthing Centre in South Auckland. Understand how your midwife supports you during labour, birth and postnatal care in a calm, primary birthing environment designed for māmā, pēpi and whānau. Preparing for Birth Preparing for Birth Step by Step Process Choosing Your Midwife (LMC) Antenatal Classes & Education Sessions Resource Hub FAQs Step by Step Process Step one: Find an LMC To give birth at our facility you will need a confirmed booking with a midwife (LMC) who holds an Access Agreement. Your midwife will manage your care throughout labour and birth, supported by our experienced staff. With your consent, a student midwife may assist under supervision. Step two: Pre-admission Visit You are welcome to visit the facility before your birth. Your midwife can arrange a visit at a time that suits you. Step three: When you go into labour When labour begins, contact your midwife. They will coordinate with the birthing centre to prepare for your arrival. Step four: Birth You will labor and give birth in your own private suite - each room includes a bath suitable for water births. Step five: Post-birth Care Our staff work alongside your midwife to provide high-quality postnatal care. Māmā may stay for up to two nights with support partners welcome at your request. You will receive guidance on breastfeeding and newborn care to support recovery before heading home. Step six: Ongoing Support Our goal is for every māmā to return home feeling confident and prepared to care for their pēpī. If you need additional support after leaving, our team can provide advice and connect you with one of our wrap-around services for ongoing care.

Explore the birthing suites at Ngā Hau Māngere Birthing Centre in South Auckland. Each private suite provides a calm space for labour, birth and postnatal recovery, with comfortable rooms designed for māmā, pēpi and whānau. Nga Hau Birthing Centre Our Suites At Nga Hau Māngere Birthing Centre, we offer 13 modern, private rooms designed to support a calm and nurturing start for māmā and their pēpī. Each suite provides a peaceful, home-like environment where you can bond with your pēpī without the distractions of the outside world. You will have your own space for both birth and postnatal care, complete with a queen-size bed, ensuite bathroom, and a TV with helpful educational content. Our deep bathtubs can be used for water births, and the sliding doors between the bedroom and bathroom open up to create a spacious, open-plan layout—perfect for comfort and flexibility. Partners are welcome to stay, helping to make your birthing experience as supported and relaxing as possible. Your Stay Our Suites What to Bring Meals and In-room care

Learn what happens after birth at Ngā Hau Māngere Birthing Centre in South Auckland. Mothers and babies receive postnatal care and support from midwives while resting and bonding in private rooms. After the Birth After the Birth Pēpī and Tamariki Services After the Birth Our staff work alongside your midwife (LMC) to support your recovery and those first days with your pēpi. Māmā may stay for up to two nights, with support partners encouraged to remain. You will receive guidance on breastfeeding, newborn care, and recovery, along with nourishing meals to help you regain strength before heading home. Your midwife (LMC) will continue caring for you and your pēpi once you return home - providing regular checks, breastfeeding support and guidance for up to six weeks after birth. They will make sure you and your baby are doing well, and can connect you with extra community or whānau based support if needed. In this section you can explore Turuki Health Care’s wrap-around whānau wellbeing services which support māmā, pēpi, and tamariki aged 0–5 as you settle in at home. Visiting hours To help new mums get the rest they need, visiting hours are from 2pm to 8pm.

Learn about wellbeing support for mothers and families at Ngā Hau Māngere Birthing Centre in South Auckland. Our centre supports māmā, pēpi and whānau with care and guidance during the postnatal period and early parenting journey. After the Birth After the Birth Pēpī and Tamariki Services Pēpī and Tamariki Services Turuki Health Care offers whānau wellbeing services through our Kahu Taurima team to help you feel supported as you settle into this new chapter. Through Turuki your whānau can access: B4Baby - breastfeeding education, antenatal sessions, and home visits to support māmā up to six months postpartum. Hapū Wānanga - one-day antenatal education classes focusing on natural, whānau-centred birth and early parenting. Poipoia te Mokopuna - programmes for tamariki aged 0–3, helping whānau nurture learning, connection, and growth in the first years. Triple P (Positive Parenting Programme) - parenting strategies and support for whānau with children up to 12 years. Start Well - support for young māmā and their whānau from pregnancy through early parenthood. Tupuranga Ake - early childhood education navigation for tamariki aged 3–5 who are not yet enrolled in ECE. To learn more or enquire about any of these services, send us your details and we will get in touch Visiting hours To help new mums get the rest they need, visiting hours are from 2pm to 8pm. After the Birth Support Form First name* Last name* Phone Email* Message* Submit

Learn about wrap-around support services connected with Ngā Hau Māngere Birthing Centre in South Auckland. Families can access services that support māmā, pēpi and whānau through pregnancy, birth and early parenting. Beyond Birth (Ongoing Support) Beyond Birth Wrap-around Services Pāpā Services Stories & Experiences Wrap-around Services Turuki Health Care offer a range of services to support health, wellbeing, and whānau life after birth. These services reflect a shared commitment to caring for māmā, pēpi, and whānau through every stage of the journey. Health Services Affordable, community-based care is available through local clinics in Māngere and Panmure. Whānau can see a GP or nurse for routine checks, maternity care, and immunisations for pēpi. Social Services A safe home, access to kai, and stability are important foundations for wellbeing. Programmes such as AWHI Healthy Homes, Community Response, and Sustaining Tenancies work alongside whānau to strengthen these areas helping to create warm homes and practical support networks. Whānau Services Whānau-focused programmes nurture confidence and connection during pregnancy, birth, and early parenting. Services such as B4Baby, Hapū Wānanga, Poipoia te Mokopuna and Triple P Parenting provide guidance in breastfeeding, antenatal learning, early childhood education, and parenting support. Wellbeing Services Becoming a parent can bring new challenges for the body, mind, and spirit. Culturally grounded support is available through counselling, rongoā Māori, and smoking cessation programmes - creating safe spaces for rest, reflection, and healing as you adjust to life with your new pēpi. Together, these services uphold the wellbeing of whānau across South Auckland. Find out more about Turuki Health Care’s services here . Visiting hours To help new mums get the rest they need, visiting hours are from 2pm to 8pm.

Explore pregnancy, breastfeeding and parenting resources recommended by Ngā Hau Māngere Birthing Centre in South Auckland. These trusted resources help support māmā, pēpi and whānau during pregnancy, birth and the early parenting journey. Preparing for Birth Preparing for Birth Step by Step Process Choosing Your Midwife (LMC) Antenatal Classes & Education Sessions Resource Hub FAQs Resource Hub Resources and tools to help you and your whānau feel supported and confident as you prepare for birth. Primary Birthing Primary Birthing Units - Health NZ Information about giving birth in a primary maternity unit and the benefits for low-risk women. Education & Antenatal Classes Turuki Health Care - Hapū Wānanga Classes Culturally informed antenatal education focused on natural, whānau-centred birthing and early parenting. The Village NZ Free online antenatal classes and practical guides for pregnancy, labour and early parenting. Breastfeeding Support B4Baby - Turuki Health Care Breastfeeding education and support, including antenatal sessions, in-home visits, and lactation consultant advice. BreastFed NZ App A free app with evidence-based guidance on breastfeeding, positioning, expressing, and newborn feeding patterns. Mama Aroha App A visual breastfeeding resource app offering clear, practical information in te reo Māori and English. Breastfeeding - Health NZ Information and advice from Health NZ on establishing and maintaining breastfeeding. Wellbeing, Parenting & Safety Safe Sleep - KidsHealth NZ Trusted advice on safe sleep practices for pēpi, including resources on wahakura and pēpi-pods. Great Fathers Tips and videos to support dads through pregnancy and early parenting. Well Child Tamariki Ora / My Health Book Guidance on your baby’s growth, health checks, and early development. SmartStart Government service hub for pregnancy, birth registration, and parenting support. Healthy Families NZ Community initiatives supporting whānau wellbeing and healthier environments. Support & Helplines Healthline - 0800 611 116 | 24/7 General health advice PlunketLine - 0800 933 922 | Free parent helpline with nurses available 24/7 KidsHealth NZ - Reliable child health information for parents Visiting hours To help new mums get the rest they need, visiting hours are from 2pm to 8pm.

Learn about support beyond birth at Ngā Hau Māngere Birthing Centre in South Auckland. Families can access services and guidance that support māmā, pēpi and whānau during the early parenting journey and postnatal period. Beyond Birth (Ongoing Support) Beyond Birth Wrap-around Services Pāpā Services Stories & Experiences Beyond Birth (Ongoing Support) Your journey with us doesn’t end when you leave the birthing centre. The first weeks and months after birth are a time of adjustment, learning, and growth - for you and your whānau. We are here to ensure you’re supported beyond those early days, with access to care, advice, and services that strengthen your wellbeing at home and in your community. Explore our wrap-around services to see the health, social, whānau, and wellbeing supports available through our partnership with Turuki Health Care. Visiting hours To help new mums get the rest they need, visiting hours are from 2pm to 8pm.

View the gallery of Ngā Hau Māngere Birthing Centre in South Auckland. Explore our comfortable birthing rooms, private suites and welcoming spaces designed to support māmā, pēpi and whānau during birth and postnatal care in a calm and nurturing environment. About Us About Nga Hau Our Expectations for Whānau Experience Our Outcomes Our Shared Values Meet the Team Our Gallery Our Gallery